BWE's National CustomerCare Center

Ever wonder who you should call to get a straight answer on which piece of broadband wireless equipment would best suited to meet your network's technical requirements? Or maybe you're wondering what pieces of equipment have been approved by the FCC to work together in a certified radio frequency environment. Already have a broadband wireless network, but you've determined you need better technical support for your customer base? If so, BWE has just launched the right resource for your needs.

Broadband Wireless Exchange, Inc. has established the BWE National CustomerCare Center to address these questions and much more. Whether you are an existing wireless ISP or an ISP that would like to get into the broadband wireless business, BWE's National CustomerCare Center will have all the answers to your questions, not just about wireless, but your entire network operations. Outsourcing your technical support to BWE's CustomerCare Center will free up your management team so they can focus on what is really important, your core business.

In addition to answering questions, our 24x7x365 support team has access to an 75,000 square foot facility that is stocked with emergency parts. Should an emergency arise, our team can usually have a piece of equipment there within 24 hours.

BWE's CustomerCare Portfolio

BWE's CustomerCare Value Proposition

The potential benefits of partnering with the BWE CustomerCare for subscriber support are significant:

Gain access to technical expertise, process management and best of breed infrastructure
Minimize the hassles associated with support
Alleviate staff recruitment and retention issues
Free up your staff to focus on strategic initiatives and core competencies
Leverage new support technologies
Control technical support costs

All of these capabilities are supported by a best of breed infrastructure that includes:

BWE Communication Center Center (CCC): CCC enables us to provide our clients a comprehensive multimedia contact center that supports phone calls, e-mails, web chats and web call-backs, resulting in branded support for more flexibility and personalization in supporting your subscribers.

Quick Solutions Network Management Suite (QSNMS): QSNMS provides a toolset to categorize and document support activities as well as measure the service levels provided to subscribers.

The Broadband Wireless Solution Support Suite (BWSSS): BWSSS enables the BWE support professionals to capture and share knowledge to optimize the support process, deliver consistency to support inquiries and improve the customer service experience.

“Broadband Wireless Exchange Magazine is the World's Largest
News Source of Broadband Wireless Internet Access Services and 3G Products”

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BWE's National CustomerCare Center

Send mail to Robert Hoskins with questions or comments about this web site.
Copyright � 2001-2010 Broadband Wireless Exchange, Inc.

“Broadband Wireless Exchange Magazine is the World's Largest News Source of Broadband Wireless Internet Access Services and 3G Products”

Broadband Wireless Internet Access Services:

Search for Broadband Wireless Companies and New Broadband Wireless Products:

Must See Broadband Wireless Products

Broadband Wireless News:

BWE's National CustomerCare Center

Send mail to Robert Hoskins with questions or comments about this web site. Copyright � 2001-2010 Broadband Wireless Exchange, Inc.

“Broadband Wireless Exchange Magazine is the World's Largest
News Source of Broadband Wireless Internet Access Services and 3G Products”

Send mail to Robert Hoskins with questions or comments about this web site.
Copyright � 2001-2010 Broadband Wireless Exchange, Inc.