Aptilo is the global leader in pre-integrated solutions for Service Management and Access Control for wireless networks including WiMAX, wireless mesh and Wi-Fi hotspots. IntraISP is the leading billing, CRM and OSS solution for WiMAX and broadband service providers. Together, Aptilo and IntraISP deliver a combined solution of a premier customer care and billing platform seamlessly integrated with a feature-rich WiMAX service management system.

"Aptilo and IntraISP offer service providers a flexible, proven, and cost effective solution to deliver WiMAX service that is unmatched in the industry while reducing time-to-market," said Peter Esparrago, President and CEO of IntraISP. "We have successfully implemented our combined solution at other WiMAX service providers and IntraISP and our customers have been impressed with Aptilo's capabilities."

"Service providers will benefit from this partnership with IntraISP, which seamlessly integrates advanced billing, CRM and OSS capabilities into the Aptilo WiMAX CSN platform," said Torbjorn Ward, Chief Executive Officer, Aptilo Networks. "We are proud to announce this partnership with IntraISP."

With IntraISP's CRM functionality, all customer information, services, and billing can be managed from a single interface. In addition, customer issues can be seamlessly managed through the built-in trouble ticket system optimized for broadband service providers. Customer, service, and radio tower related issues can be easily handled with automated routing to assigned work queues.

The IntraISP Self Care framework provides an effective solution to empower customers to self-manage service offerings, update billing and account information, review invoices, make payments and generate service support requests.

Service providers are given the information needed to monitor the overall status of their business and effectively manage operations through a comprehensive set of built-in reporting and data collection tools.

The Network Reporting and Statistics module is a comprehensive tool for monitoring service usage, bandwidth usage, concurrent sessions, service performance and business progress. The module can be tailored to provide relevant information in different views to business management, call center helpdesk or network operations respectively.

The CRM, billing, and financial reports provide insight into the financial health of the business by exposing cash flow, accounts receivable, product revenue, customer churn, service issue activity, and market analytics for decision-making.

The Aptilo WiMAX CSN System

Aptilo's WiMAX CSN System is a field-proven, multi-access solution that has most typical CSN subsystems integrated into the platform prior to deployment, which reduces deployment time and costs in procurement, integration and overall maintenance. It delivers a highly flexible and versatile AAA, policy management and service control solution for Mobile WiMAX and Wi-Fi network services, with support for pre- and post-paid data and Voice over IP (VoIP) services. The integrated data and voice services solution provides authentication, authorization and accounting through multiple authentication types and enforces Quality of Service (QoS) through service flow profile parameters for users, devices and services.

The Aptilo WiMAX CSN System is fully interoperable with WiMAX-compliant clients and Access Service Network (ASN) nodes such as WiMAX 802.16e-2005 based Base Stations, Access Services Network (ASN) Gateways and Mobile IP Home Agents (HA) through standards interfaces defined by the WiMAX Forum. It is an open platform that has demonstrated proven interoperability with several ASN Gateway and HA products from leading WiMAX suppliers.

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Keywords: WiMAX, customer relationship management crm, customer relationship management, operations support system, intraisp, aptilo, Wireless VOIP